Refund policy

At Nebula Card Co. We want every collector to be happy with their purchase.

If something isn’t right, we’re here to help.

This policy explains how returns, refunds, and exchanges work for our trading card supplies, sealed products, and single cards.

Returns Eligibility (Supplies & Accessories)

You may return trading card supplies and accessories (e.g., sleeves, top loaders, cases, etc.) within:

30 days of receiving your order

To be eligible, items must be:

Unused

In original packaging

In resalable condition

Free from damage or wear

If the item has been opened, used, or damaged by the customer, we cannot accept the return.

Items That Cannot Be Returned

Some products are not eligible for return unless they arrive damaged or incorrect:

Sealed Trading Card Products

(due to tamper concerns)

Single Cards

(due to condition sensitivity)

Digital or downloadable items

These items are final sale unless we made an error or the item arrived damaged.

Faulty or Incorrect Items

If an item arrives damaged, faulty, or incorrect, contact us within:

48 hours of delivery

Provide:

Your order number

A brief description of the issue

Photos of the product & packaging

We will offer one of the following depending on the situation:

A replacement

A refund

Store credit

We will cover return shipping costs for faulty or incorrect items.

How to Start a Return

To start a return, email us at:

info@nebulacardco.com

Please include:

Your full name

Order number

The item(s) you want to return

Reason for the return

If your return is approved, we will send you the return address and instructions.

Return Shipping Costs

Customers are responsible for return postage costs for change‑of‑mind or non‑faulty returns.

We recommend using tracked shipping.

We cannot refund items lost or damaged during return transit.

Refunds

Once we receive and inspect your return, we will notify you of its approval or rejection.

If approved, refunds will be issued to the original payment method within:

5–10 business days

Shipping fees (if applicable) are non‑refundable unless the product was faulty or incorrect.

Exchanges

We currently do not offer direct exchanges.

If you need a different item, please return the original (if eligible) and place a new order.

B2B / Wholesale Returns

If you purchase through a business, wholesale, or bulk agreement, separate return terms may apply.

These will be provided during your B2B onboarding.

Cancellations

Orders may be cancelled before dispatch only.

Once the order has shipped, it must follow our returns process.

For any return or refund questions, contact:

info@nebulacardco.com