Shipping policy

At Nebula Card Co. We aim to deliver your order quickly, safely, and reliably.

All products are in stock with us in the UK.

This policy explains our shipping times, costs, carriers, and more.

Processing Times

We process and pack orders same day or following day.

During busy periods (product launches, holidays, restocks), processing times may increase slightly, but we aim to keep delays minimal.

Shipping Methods & Delivery Times

We ship orders from our UK facility via Royal Mail, we may however use other carriers such as:

Evri

DPD

UPS (for larger orders)

Estimated delivery times:

UK Shipping

Standard Delivery: 2–4 business days

Tracked Delivery: 1–3 business days

Delivery times are estimates and may vary due to courier delays or seasonal peaks.

Shipping Costs

Shipping costs are calculated at checkout based on:

Order weight

Delivery location

Chosen shipping method

We occasionally offer free or discounted shipping promotions.

Order Tracking

If you choose a tracked shipping service, you will receive a tracking link via email once your order has shipped.

If you selected an untracked service, tracking information will not be available.

Incorrect / Incomplete Addresses

Please ensure your shipping address is correct when placing your order.

If an address is entered incorrectly:

We are not responsible for lost or delayed packages

If the order is returned to us, the customer is responsible for re‑delivery costs

Lost or Delayed Packages

If your order is significantly delayed or missing:

We will work with the courier to investigate and resolve the issue.

Please note that couriers typically do not declare a package “lost” until a certain number of days have passed.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery.

Include:

Order number

Photos of the packaging

Photos of the damaged item(s)

We will arrange a replacement or refund depending on the situation and may request the item(s) be returned.

Pre‑Orders

Pre‑order items will ship on the stated release date

Orders containing both pre‑orders and in‑stock items may be shipped together or separately

For shipping questions, issues, or support, reach us at: info@nebulacardco.com